General Terms and Conditions - Tulipán Vendégház

General Provisions

The General Terms and Conditions (hereinafter referred to as GTC) summarize the contractual terms under which Tulipán Guesthouse (7333 Kárász, Hóvirág u. 3.) – hereinafter referred to as Service Provider – enters into an accommodation agreement with its Guests. Individual conditions are not part of this GTC but do not exclude the possibility of special agreements with travel agents, organizers, or other specific conditions suited to particular transactions.

Contracting Parties

The services provided by the Service Provider are used by the Guest. Tulipán Guesthouse only accepts guests over the age of 16. If the Guest places the order for services directly with the Service Provider, the Guest becomes the Contracting Party. Both the Service Provider and the Guest become contractual parties (hereinafter: the Parties) if the conditions are met. If a third party (hereinafter referred to as Agent) submits the order for services on behalf of the Guest, the terms of cooperation are governed by the agreement between the Service Provider and the Agent. In this case, the Service Provider is not obligated to examine whether the third party is lawfully representing the Guest.

Method and Conditions of Using the Service

Upon the Guest’s verbal or written request for an offer, the Service Provider will send a written offer. The Contract is only created when the Guest’s written reservation is confirmed in writing by the Service Provider, and thus the agreement is considered to be a written contract. Verbal reservations, agreements, modifications, or verbal confirmations by the Service Provider do not constitute a contract. The accommodation contract is valid for a specified period. If the Guest permanently leaves the room before the agreed period expires, the Service Provider is entitled to the full compensation for the services specified in the Contract. The Service Provider is also entitled to resell the room if it becomes vacant before the expiry date. For any extension of the accommodation requested by the Guest, the prior consent of the Service Provider is required. In this case, the Service Provider may demand payment for the services already provided. The condition for using the accommodation service is that the Guests verify their identity in accordance with legal requirements before occupying the apartment. No one may stay at the accommodation without registration.

Check-in and Check-out

The Guest has the right to occupy the rented premises between 4:00 PM and 8:00 PM on the agreed day. If the Guest does not arrive by 8:00 PM on the agreed day, the Service Provider has the right to withdraw from the contract unless a later arrival time has been arranged. The Guest must vacate the apartment by 10:00 AM on the day of departure.

Extension of Accommodation

For any extension of the stay requested by the Guest, the prior consent of the Service Provider is required. If the Guest fails to vacate the room by 10:00 AM on the day stated as the departure date at check-in, and the Service Provider has not given prior consent to extend the stay, the Service Provider is entitled to charge the room rate for an additional day and, at the same time, the Service Provider’s obligation to provide services ceases.

Prices

The Service Provider may change the published prices without prior notice (for example, due to package prices or other discounts). However, if the Guest has booked accommodation and the Service Provider has confirmed it in writing, the Service Provider cannot change the price for that accommodation. The Service Provider’s current prices are available on the accommodation’s website (www.tulipanvendeghaz.hu-Online Booking) and the price list displayed in the apartment. Guests can always receive information about the price of services from the accommodation provider before the service is provided. When quoting prices, the Service Provider specifies the tax content (tourist tax) applicable at the time of the offer. However, the published prices do not include the tourist tax, which must be paid on-site. The Service Provider will pass on any additional burdens resulting from changes in tax law to the Contracting Party with prior notice. Private wellness is an optional service and can be requested for an additional fee by prior arrangement. The wellness

service cannot be used in cases of fever, infectious diseases, open wounds, intoxication, or under the influence of drugs or narcotics.

Offers and Discounts

Current offers and discounts are advertised on the accommodation’s website. The advertised discounts always apply to individual bookings. Advertised discounts cannot be combined with other discounts.

Cancellation and Payment Terms

Bookings can be canceled free of charge until midnight on the 30th day before arrival. For cancellations made between 29 and 16 days before arrival, 50% of the paid deposit will be refunded. No refund is available for cancellations made within 15 days or less before arrival. There is no refund option for payments made with SZÉP cards. Please notify us if you cannot arrive for any reason. Thank you! A deposit of 50% is required for reservations, which must be transferred within 48 hours of booking. If the Contracting Party is a business entity (including companies, associations, churches, municipalities, government institutions, etc.), the Contracting Party/Client must pay the penalty even if the guest bears the accommodation cost directly. If the Contracting Party has secured the accommodation services by paying a deposit and does not arrive on the day of arrival (and does not send a written cancellation), the Service Provider will retain the full amount of the paid deposit as a penalty. In this case, the accommodation will be held for the Contracting Party until 12:00 PM the following day, after which the Service Provider’s obligation to provide services ceases.

Payment Methods and Guarantee

The cost of the ordered services can be paid on-site in cash (in Forint or Euro) or with OTP, MBH, K&H SZÉP Cards.

Refusal of Contract Fulfillment, Termination of Service Obligation

The Service Provider is entitled to terminate the Accommodation Contract with immediate effect and refuse to provide services if:

- The Guest does not use the room or facility provided in accordance with its intended purpose;
- The Guest does not vacate the room by 10:00 AM on the day indicated as the departure day at check-in and has not received prior consent from the Service Provider to extend the stay;
- The Guest behaves in an objectionable, rude manner towards the staff or other guests, is under the influence of alcohol or drugs, is threatening or offensive, or engages in other unacceptable behavior;
- The Guest has a contagious disease;
- If the Contract cannot be fulfilled due to force majeure, the contract

Accommodation Guarantee

If the Service Provider cannot provide the services stated in the Contract due to its own fault (e.g., overbooking, temporary operational problems, etc.), the Service Provider is obliged to arrange alternative accommodation for the Guest immediately. The Service Provider must provide or offer services at another accommodation of the same category, at the confirmed price and for the agreed period – or until the hindrance ceases. All additional costs of the replacement accommodation will

be borne by the Service Provider. If the Service Provider fulfills these obligations and the Guest accepts the alternative accommodation, the Contracting Party cannot claim compensation afterward.

uest Rights

By entering into the accommodation contract, the Guest is entitled to the usual use of the rented premises. The Guest may submit a complaint during their stay regarding the performance of the services provided by the Service Provider. The Service Provider is committed to handling complaints made in writing during the stay. The Service Provider will handle individual complaints accordingly. Complaints can be submitted in writing to the following address and contact details:

Tulipán Vendégház

7333 Kárász, Hóvirág u. 3.

Tel: +36 30 477 1568

E-mail: info@tulipanvendeghaz.hu

Guest Obligations

The guest is required to pay the agreed fee by the deadline specified in the confirmation or at the conclusion of the accommodation service agreement.
Before using any electrical devices brought to the accommodation that are not considered part of usual travel necessities, the guest must obtain permission from the Service
Guests’ vehicles may be parked in the uncovered, camera-monitored parking area for a The Service Provider is not liable for any damage to vehicles or items within them (including, but not limited to, car break-ins, theft of items from the vehicle, theft of the vehicle, or damages caused by natural events). The accommodation also takes no responsibility for valuables left in the rooms.
Trash should be disposed of in the bins located in the accommodation and the Furniture from the room or building cannot be moved or taken outside.
Guests use the equipment and facilities within the accommodation at their own
In accordance with the provisions of Act XLII of 1999 on the protection of non-smokers, the guesthouse is a non-smoking establishment. Smoking is prohibited in all enclosed spaces of the accommodation, including guest rooms and communal areas. Smoking is only permitted in designated smoking areas. In the event of a fire, guests are required to notify the accommodation provider immediately.
Guests who jointly use rooms or communal equipment and furnishings are jointly responsible for any damages caused by improper use.
Guests must report any damages they experience immediately to the accommodation and provide all necessary information for the accommodation to clarify the circumstances of the incident or assist in the preparation of a police report or any legal procedures.
The communal areas of the guesthouse are monitored by a closed-circuit CCTV camera system. By staying at the guesthouse, the guest accepts the operation of this system in compliance with legal No activities that violate public decency may be carried out in areas monitored by cameras. The camera footage will be deleted in accordance with the relevant legal requirements.

Pet Policy

Pets are not allowed on the premises; bringing pets onto the property is

Rights of the Service Provider

If the guest fails to pay for services that were ordered but not utilized or for services that incur penalties as specified in the agreement, the Service Provider has the right to a lien on the guest’s personal property brought to the accommodation to secure its claims.

Obligations of the Service Provider

The Service Provider must deliver the accommodation and other services as ordered according to applicable regulations and service standards.
The Service Provider is responsible for investigating any written complaints from the guest, taking necessary steps to address the issue, and documenting these actions in writing.

Guest Illness or Death

If the guest falls ill during their stay and is unable to act in their own interest, the Service Provider will offer medical assistance.
In the event of the guest’s illness or death, the Service Provider is entitled to claim compensation from the guest’s family, heir, or the person responsible for the bill for any medical and procedural costs, the cost of services used prior to death, and any damages to equipment or furnishings related to the illness or death.

Data Protection and Security

To subscribe to our newsletter on our website, providing a name and email address is mandatory. By subscribing to the newsletter, the user consents to the processing of their provided The Service Provider will retain the data until the data subject requests its deletion.
Every newsletter includes a direct link to unsubscribe, and there is also an option to unsubscribe on the website.
The user is responsible for the accuracy of the personal data
The Service Provider protects the data from unauthorized access, alteration, transmission, disclosure, deletion, or destruction, as well as accidental loss and damage.
The Service Provider, together with server operators, ensures the security of the
Personal data provided by users can only be accessed by the data controller’s The data controller will not disclose personal data to third parties except as explicitly authorized.
The Service Provider does not share personal data with third parties unless with the prior and explicit consent of the data subject.
The user acknowledges that the Service Provider is legally required to provide personal data to authorities if required by law. The user cannot object to data provision based on legal, regulatory, or court orders.

Liability for Damages

The Service Provider is not liable for damages arising from unavoidable causes outside the control of the Service Provider’s employees and guests or damages caused by the guest.
The Service Provider is responsible for valuables, securities, and cash only if they were explicitly entrusted for In this case, the burden of proof lies with the guest.
The Service Provider is not liable for damages arising from improper use of
The Service Provider is not liable for damages if the wellness facilities at the accommodation are restricted or not available due to extraordinary maintenance or health

Confidentiality

The Service Provider is obligated to comply with the laws on the protection of personal data and the transparency of public data while fulfilling contractual obligations.

Force Majeure

In the event of circumstances or causes (such as war, fire, flood, adverse weather conditions, power outage, strike) over which a party has no control (force majeure), any party shall be exempt from fulfilling its obligations under the Contract for as long as such circumstances or causes persist.

Place of Performance and Applicable Law

The place of performance is where the accommodation is
Any disputes arising from the accommodation agreement concerning the Service Provider shall be resolved by the court designated as competent both substantively and
The legal relationship between the Service Provider and the Guest shall be governed by Hungarian law.

Data of Website Visitors

The Service Provider does not record users’ IP addresses or other personal data during visits to its website. Visits are anonymous, and searching is freely available without personal
The Service Provider uses anonymous internet visit data solely for statistical purposes, website optimization, and increasing system The recorded data does not include any personal information.
The Service Provider treats all data and facts related to Users confidentially, using them only for internal research and statistical purposes.
The Service Provider is not responsible for any pages that have been deleted but are still archived by search Removal of such pages must be handled by the search engine operators.

The Service Provider delivers online newsletters and electronic direct marketing messages (hereinafter: Newsletter) containing news, information, and offers to subscribers of its website newsletters, which may be sent multiple times a month.

Privacy Statement

The Service Provider places a high priority on protecting personal data. The personal data provided will be handled in compliance with applicable laws, with measures taken to ensure security, and appropriate technical and organizational procedures established to comply with relevant regulations.
The Service Provider will use users’ data solely for contract-related purposes, billing, and its own advertising needs, in accordance with the Data Protection

By entering into the accommodation service contract, you agree that you have read, understood, and accepted the above terms and conditions.

The Terms and Conditions may be amended in the future. These General Terms and Conditions are valid until revoked.

General Terms and Conditions (GTC)